News

Update: Ecommerce Issue - Resolved
This issue is resolved. 8/26/2024 11 AM:  PrairieCat is aware of an issue with making online payments from Encore/Vega, specifically the Invalid Merchant error. We are working with the processor to correct the issue.
Update: Sierra Slowness / Vega Discover Intermittent Issues - Resolved
The slowness issues seem to be resolved, please submit a help desk ticket is you experience any other issues.  8/22/2024 AM There have been reports of Sierra slowness. There also seems to be some intermittent issues with holds in Vega Discover and My Bookshelf. PrairieCat staff have reported the issue to Innovative. Thank you for your…
Update: Sierra Running Slowly
This issue seems to be resolved. Please open a help desk if you experience any issues with Sierra.  8/20/2024 There have been multiple reports from libraries of Sierra running slowly. We have submitted a help ticket with the vendor and will update with further information. 
ALERT: Ongoing Issue with Afternoon Paging Lists
PrairieCat staff is continuing to work with Innovative to solve the issue of the late afternoon paging lists. We know receiving the paging list later in the day presents a hardship for our libraries, but we want our libraries to know that we are actively working towards a resolution. We thank you for your continued patience and we hope to have…
UPDATE: Telephone Renewal System is Working
7/26/2024 UPDATE: The Telephone Renewal System is working again. 7/25/2024 ACTION: Informational Our telephone renewal system is down. While patrons can call in, they will receive a message that “The library’s computer is unavailable. Please try again later.” I’ve contacted Innovative and they are looking into it.
UPDATE: Capira Mobile App Issues
UPDATE: 7/24/2024 Capira has given us the update that the mobile app is now up and running. If a patron is still having trouble loading or using the app they are recommended to delete the app, restart their phone, and to reinstall the application. Should a patron have an ongoing issue after completing these steps, please submit a ticket with the…
MEETINGS: Delegates Attendance Requirements
Attendance at Delegates Assembly is required of all Fully Participating and Basic Online PrairieCat members and the four Union Listing representatives, per the PrairieCat Intergovernmental Agreement. PrairieCat is subject to the Open Meetings Act, and, to ensure quorum, Non-Attendance Fines were put in the Bylaws. Non-Attendance Fines will be…
ALERT: Capira Mobile App Issues
UPDATE 7/16/2024 Capira / OCLC continues to work on the PrairieCat mobile app. They have already introduced some fixes that seem to have solved the card registration issue, which was primarily on Android devices. The issue with the app failing to launch on iOS has been partially resolved. The fix can be applied by  Deleting the app from your…
UPDATE: Vega Discover Reading History Issues
07/18/2024 UPDATE: The Vega Discover reading history issue has been resolved. Patrons who have opted to save reading history should see their titles displayed. Please submit a help desk ticket if you experience any other issues.    07/11/2024 UPDATE: An update on the Vega Discover reading history issue - Innovative is working on this…
CRITICAL: Phone Notification System Update
Phone notification system is running but some notices need to be recovered or may need to be sent by libraries manually The new phone notification system is now calling out and delivering notices properly and patrons can also call in to check their account information and renew items. Due to the issues we had previously, we lost some notices that…