PrairieCat News

NEWS: PUG Days Webinar Series - Registration Open

Submitted by Elizabeth Smith on July 27, 2020 - 10:47am

Action: Informational / Register for Webinars

We hope your library staff are able to attend some of the webinars hosted by your colleagues from around the state!

NEWS: 2020 Patron Purge List Owing $10 or More

Submitted by Elizabeth Smith on July 20, 2020 - 4:45pm

ACTION:  Action required

This is the 2020 Patron Purge Information: Due to the COVID-19 shutdown, we are operating under a compressed timeframe. We need your replies no later than August 31, 2020.

We are beginning the process for this year’s annual patron database cleanup (also known as patron purge). I will be sending out two emails. This email has a link below to an Excel spreadsheet of all patrons in the database that meet the following criteria:

·         Last circulation activity on their account was before 01/01/2017

NEWS: 2020 Patron Purge - Owing Less Than $10

Submitted by Elizabeth Smith on July 20, 2020 - 4:44pm

ACTION:  Action required

This is the 2020 Patron Purge Information: Due to the COVID-19 shutdown, we are operating under a compressed timeframe. We need your replies no later than August 31, 2020.

We are beginning the process for this year’s annual patron database cleanup (also known as patron purge). I will be sending out two emails. This first email has a link below to an Excel spreadsheet of all patrons in the database that meet the following criteria:

·         Last circulation activity on their account was before 01/01/2017

NEWS: PUG Days - Coming Soon to a Zoom Webinar Near You

Submitted by Elizabeth Smith on July 1, 2020 - 3:19pm

Action: Informational

Due to the COVID-19 pandemic, PrairieCat’s annual in person conference PUG Day has been cancelled. Instead, PrairieCat staff and the PUG Day planning team are launching a webinar series starting in mid-August. We hope your library staff are able to attend some of the webinars hosted by your colleagues from around the state!

NEWS: PrairieCat Holiday Closure - Independence Day Observed and Independence Day

Submitted by Elizabeth Smith on June 26, 2020 - 11:07am

ACTION:  Informational

On Friday July 3, 2020 PrairieCat will be closed for the Independence Day Observed holiday. Independence Day Observed is also a holiday for RAILS staff so there will be no delivery services on Independence Day

Independence Day Observed (Fri. July 3rd) and Independence Day (Sat. July 4th) are holidays for PrairieCat staff so there will be no on-call support on those days.

Support issues should be conveyed via the Help Desk app by submitting a ticket which will be addressed on the next working day (Mon. July 6th).

ALERT: Issue with items checked out under interim loan rules

Submitted by Elizabeth Smith on June 24, 2020 - 11:01am

Issue: For items that were checked out by libraries using interim loan rules that gave an absolute due date of 06/26/2020, if your patron wants to renew that item, you will receive a due date in 2021!

Solution: The best way to handle this is to check the item in and then check it back out to the patron to ensure an accurate due date. (You can modify the due date, but that loan rule will still be in effect, so if the patron tries to renew a 2nd time, you'll have the same problem.)

NEWS: RAILS Current Library Reopening Status Survey

Submitted by Elizabeth Smith on June 23, 2020 - 3:53pm

Action: Action Recommended (Complete Survey)

RAILS wants to help members stay updated on other libraries' reopening plans and level of service. RAILS will provide a reporting tool and service area map for you to review results and compare peer libraries beginning July 1. If/when your service offerings change, please fill out this form again. Only your most up-to-date information will display in the results.

NEWS: Reports Resuming - New Item Conversion

Submitted by Elizabeth Smith on June 22, 2020 - 8:21am

Action: Informational

PrairieCat will be resuming the following system reports that were paused during the closure. PrairieCat staff continued to process the monthly statistics. Reports and statistics are posted on the website, log in to access: https://support.prairiecat.info/statistics
If you any questions about the reports, please put in a helpdesk ticket by emailing HelpMeNow@prairiecat.info.

These reports will resume the regular monthly reporting: 

NEWS: Hold Available Notice – Workflow Update

Submitted by Elizabeth Smith on June 19, 2020 - 3:03pm

Action: Informational

PrairieCat has received some help desk tickets reporting that patrons are not receiving calls about holds being available. These have been due to a workflow where the library is trapping an item for hold and then quickly checking it out to their patron. The Hold Available Notices and the accompanying list of patrons that the system will call are generated at @1am and @2pm.

NEWS: Updating your OCLC ILL Lender Status

Submitted by Elizabeth Smith on June 19, 2020 - 2:41pm

ACTION: Informational / Action Required

At the end of March as libraries were closing due to the shelter-in-place order PrairieCat made a request to OCLC for them to suspend lending for all PrairieCat members [Union, Full and Basic]. OCLC complied with the request and set your agencies WorldCat Supplier Status to NO.

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