SierraNews
9/25/24: Sierra is once again running slowly through SierraWeb and Sierra Desktop. Innovative has been contacted to look into this issue. Thank you for your continued patience.
9/24/24: UPDATE: Innovative has not found the issue causing the recent slowdowns, however the load on the database server has subsided and Sierra should be back to…
PrairieCat will be closed on Monday, Sept. 2nd in observance of Labor Day. No phone or online support will be available.
Rails delivery is also closed so there will be no delivery that day as well.
We have received complaints of Sierra running very slowly. PrairieCat staff have reported the issue to Innovative. Thank you for your patience.
We will be closed on Monday Sept. 2nd in Observance of Labor Day. No phone or one line support will be available on that day as PrairieCat will be closed.
RAILS delivery will also be closed that day so no delivery will occur that day either.
This issue is resolved.
PrairieCat is seeing some inconsistencies with holds placement in Vega this morning (8/27). We have a ticket into Innovative, but patrons may see issues with errors when they try to place or cancel holds. This is not consistent-it sometimes happens and sometimes doesn’t. We will keep you posted when we…
This issue is resolved.
8/26/2024 11 AM: PrairieCat is aware of an issue with making online payments from Encore/Vega, specifically the Invalid Merchant error. We are working with the processor to correct the issue.
The slowness issues seem to be resolved, please submit a help desk ticket is you experience any other issues.
8/22/2024 AM There have been reports of Sierra slowness. There also seems to be some intermittent issues with holds in Vega Discover and My Bookshelf. PrairieCat staff have reported the issue to Innovative. Thank you for your…
This issue seems to be resolved. Please open a help desk if you experience any issues with Sierra.
8/20/2024 There have been multiple reports from libraries of Sierra running slowly. We have submitted a help ticket with the vendor and will update with further information.
PrairieCat staff is continuing to work with Innovative to solve the issue of the late afternoon paging lists. We know receiving the paging list later in the day presents a hardship for our libraries, but we want our libraries to know that we are actively working towards a resolution. We thank you for your continued patience and we hope to have…
7/26/2024
UPDATE: The Telephone Renewal System is working again.
7/25/2024
ACTION: Informational
Our telephone renewal system is down. While patrons can call in, they will receive a message that “The library’s computer is unavailable. Please try again later.” I’ve contacted Innovative and they are looking into it.