Submitted by Elizabeth Smith on June 10, 2020 - 9:59am
Action: Action Required
Known Issue: We are still experiencing the issue where patron-placed holds in Encore are being created as item level holds on other libraries’ items. This means these holds will not appear on your local holds lists and you will not know your patrons have these holds unless they call to inquire. These holds are a mix: some are for titles your library does not own, some are for items you do own but those items are not available, and a few are for items you do own that are available.