PrairieCat News

NEWS: PrairieCat Email Account Migration - Oct 2022

PrairieCat will be moving your PrairieCat Email Account services (formerly Zimbra) to Office 365 during the month of October. To start this process, we ask that all member libraries with a PrairieCat Email Account sign into their new accounts by October 14th.

Please log in to the support site to access the detailed instructions. https://support.prairiecat.info/documentation/65670

TRAINING: Damaged Items Tip

Informational

Dealing with damaged materials is probably the least favorite part of any circulation manager’s job. When those damaged materials are owned by another library, that adds another level of complexity. This month’s Did You Know is a one-page infographic that lists a variety of scenarios and how the item should be handled. You can use this sheet as a handy reference chart at your circulation desk:

TRAINING: Register for Vega Discover Demos - Oct

Action: Informational / Register for Trainings

PrairieCat is hosting live trainings via Zoom on the new catalog, Vega Discover. This will eventually replace Encore. Please share with staff and register below. These trainings would be appropriate for any level of library staff that use the catalog. It will be an overview of key features and functions such as navigation, my account, searching, and more. A pre-recorded training session will also be made available in the coming weeks.

NEWS: Zimbra Email Migration to Office 365

Action: Informational

PrairieCat will be migrating our email services from Zimbra to Microsoft 365 next month, October.

This will change the way you log into your provided PrairieCat Account Email, but the address will remain the same. Your library’s Zimbra account (aka PrairieCat Email Account) is where you receive paging lists and other system notifications like failed hold calls and returned mail.

TRAINING: School Libraries - Back to School Session

ATTENTION SCHOOL LIBRARIES

In case you missed it! Check out the recording and resources below:

Join PrairieCat staff and your fellow School Libraries to hear the latest from PrairieCat and get some refreshers on PrairieCat procedures as you get back into the school year. Topics will include Vega Discover, Help Desk, common holds issues, cataloging QA, and more. See the attached agenda for details.

When: Tuesday, Sep 13, 2022 | 12:30 pm - 3:30 pm

NEWS: Register Now for PUG Day 2022 - Sept 22-23

Action: Informational / Register for Sessions

NEWS: PrairieCat FY22 Annual Report

Action: Informational

The PrairieCat Annual Report highlights the progress the organization made in FY22 and the services PrairieCat provides to its members. This is an “at a glance” document that is easy to share with your library’s board and stakeholders to emphasize the benefits of PrairieCat.

Download the report below.

NEWS: PrairieCat Closed for Labor Day

PrairieCat will be closed on Monday, Sept. 5 in observance of Labor Day. There will be no PrairieCat support on that day. If you encounter an issue please create a ticket in the PrairieCat ticketing system and support staff will address the issue on the next work day.

This is also a RAILS holiday so there will be no delivery on that day either.

Thank you.

 

TRAINING: Help Desk Tip | Check Ticket Status

Check Ticket Status

To check on a current ticket you submitted, you can use the Check Ticket Status function.

To do this you will need the email you submitted the ticket with and the ticket number.

NEWS: PrairieCat RFP Technology Services

Please see PrairieCat's Request for Proposal for technology services. 

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