News

Due to the significant issues with the Vega Discover Account Portal release, PrairieCat has requested our Vega Discover sites are reverted to My Bookshelf. This will allow patrons to access their My Account features without disruption, while Innovative continues to work on fixing the known issues. This change is scheduled for the early morning…

2/4 12:36pm - Update: Mobile app Login Issues Resolved   The errors while logging into the PrairieCat Libraries Mobile app have been resolved.    2/4: 12:00pm - Users are unable to log into the PrairieCat Libraries Mobile app.  While attempting to log into the app, a variety of errors have appeared.  "Sorry, there is a…

The mobile app should be working as expected as of 2/3 5:00 pm. Please submit a ticket if you experience issues.  2/3 - It seems the PrairieCat Mobile App is experiencing issues.  The app not loading  Users being logged out then unable to login when the try to login Error message -"Sorry, there was a problem communicating with the…

We have received reports of issues with Vega Discover Account Portal: Innovative has uncovered an issue with the default catalog preference setting and are targeting a hotfix release to be deployed on Thursday, February 12th. In the meantime, this setting has been hidden to ensure a quality experience for patrons. The appearance of the legacy…

2/3 - Vega Discover should be working as expected now. Please submit a help desk ticket if you experience any issues logging in, slowness, etc. A service used for patron login/patron account activity was unresponsive, and Innovative restarted the service and the issue now appears to be resolved. 2/2 - Users are reporting issues logging in to Vega…

Starting February 3, 2026, the My Bookshelf bar in Vega Discover will be upgraded to the My Account Portal. This change will happen automatically and will not require additional opting-in.If someone asks why this change was made:The My Account Portal brings all account features into a single interface. Patrons can manage checkouts, holds, reading…

Innovative will be upgrading the Sierra Training/Test server on the evening of Tuesday, February 17 starting at 9pm. This is expected to take 2-3 hours during which time the server will be unavailable. This should not affect your normal Sierra Production server installations.

Update: 1/23/26 - A full MARC extraction has been completed, which has resynched all bib and item record from Sierra to Vega and corrected the incorrect availability statuses.    There have been reports of materials showing the incorrect availability status on Vega Discover. A ticket has been submitted with Innovative. Items have the…

1/16 This issue has been resolved. 1/15 PrairieCat is experiencing TalentLMS (PrairieCat's training platform) access issues. We have notified the vendor and we are working on the issue. We apologize for the disruption. 

Update: 1/8 8:00am The issue has been resolved. Searching has returned to normal. Thank you for your patience as Innovative corrected the issue. Update: 1/6 5:30pm A hotfix is scheduled on 1/8 to resolve the issue for the PrairieCat Libraries Mobile app (and the other Vega Mobile customers) using Vega Search, who are experiencing issues with…