SierraNews
In observation of the Thanksgiving Holiday, PrairieCat will be closed:
Thanksgiving Day – Thursday, November 27 (RAILS closed – no delivery)
Day After Thanksgiving – Friday, November 28
There will be no PrairieCat support coverage Thursday & Friday.
Standard PrairieCat off shift coverage will resume on Saturday & Sunday (November 29th…
Due to a miscommunication, Sierra was upgraded to version 6.4 this morning 11/19 and that upgrade interfered with the running of the notices. Afternoon paging lists have run and have been distributed to your PrairieCat ILL email accounts.
Overdue notices will not be run, they will catch up with tomorrow morning’s regularly scheduled runs.
We are…
Notices did not run this morning, so paging lists and overdue/bill notices have not generated and distributed.
We are working with Innovative to resolve this and we’ll keep you informed.
11/19 10:40 AM: Innovative has reported the Sierra issues are resolved. If you have continued issues, please let us know via helpdesk ticket. If you do have issues logging in, you might try clearing the .jar cache first. The instructions are found here: https://support.prairiecat.info/documentation/documentation-support-2
11/19 10:20 AM:…
11/18: The website provider has resolved the issue. If you still experience an issue logging in to the support.prairiecat.info site, please submit a help desk ticket with the details of the issue.
11/17: Some members are unable to log into the support site and getting a “too many requests” error message and/or being redirected to a blank "…
11/13/25: The issues have been resolved
11/11/25: Some members are unable to log into the support site and getting a “too many requests” error message and/or being redirected to a blank "Challenge" page. Clearing the cache of your browser may help, but it seems to only work in some cases.
A ticket has been opened with the…
11/3 6:55pm - Innovative believes that they have found the root cause of the problem and corrected it. PrairieCat staff ran through several circ functions and it does appear to be working. Please go ahead and resume using Sierra.
If you have any issues, please put in a help desk ticket.
11/3 5:28pm - Innovative has brought in several additional…
The PrairieCat Annual Report FY25 is now available on the About page. This resource highlights the progress PrairieCat has made in the four strategic directions: Engagement, Training, Governance, User Experience.
PrairieCat Annual Report FY25, web view
The deadline to complete the census is December 31st, 2025.
RAILS announced on October 29, 2025 that their School Library Census for 2025-2026 has begun. This census will collect data from school libraries, both public and private, to allow RAILS to better support school libraries. Visit the School Library Census site from RAILS for links to…
10/29 4:00pm Login usability has been restored for the majority of the libraries. If issues still persist starting tomorrow 10/30, please submit a help desk ticket.
10/29 3:15pm Likely due to the global outages affecting many websites and mobile apps today, the PrairieCat Libraries Mobile app is currently experiencing issues with logging in.…