News

ALERT: Telephone Renewal System is Down

ACTION: Informational Our telephone renewal system is down. While patrons can call in, they will receive a message that “The library’s computer is unavailable. Please try again later.” I’ve contacted Innovative and they are looking into it.

UPDATE: Capira Mobile App Issues

UPDATE: 7/24/2024 Capira has given us the update that the mobile app is now up and running. If a patron is still having trouble loading or using the app they are recommended to delete the app, restart their phone, and to reinstall the application. Should a patron have an ongoing issue after completing these steps, please submit a ticket with the… Read More

MEETINGS: Delegates Attendance Requirements

Attendance at Delegates Assembly is required of all Fully Participating and Basic Online PrairieCat members and the four Union Listing representatives, per the PrairieCat Intergovernmental Agreement. PrairieCat is subject to the Open Meetings Act, and, to ensure quorum, Non-Attendance Fines were put in the Bylaws. Non-Attendance Fines will be… Read More

ALERT: Capira Mobile App Issues

UPDATE 7/16/2024 Capira / OCLC continues to work on the PrairieCat mobile app. They have already introduced some fixes that seem to have solved the card registration issue, which was primarily on Android devices. The issue with the app failing to launch on iOS has been partially resolved. The fix can be applied by Deleting the app from your… Read More

UPDATE: Vega Discover Reading History Issues

07/18/2024 UPDATE: The Vega Discover reading history issue has been resolved. Patrons who have opted to save reading history should see their titles displayed. Please submit a help desk ticket if you experience any other issues. 07/11/2024 UPDATE: An update on the Vega Discover reading history issue - Innovative is working on this… Read More

CRITICAL: Phone Notification System Update

Phone notification system is running but some notices need to be recovered or may need to be sent by libraries manually The new phone notification system is now calling out and delivering notices properly and patrons can also call in to check their account information and renew items. Due to the issues we had previously, we lost some notices that… Read More

CRITICAL: Phone notification system currently down

PrairieCat is currently experiencing issues with the newly installed phone notification system. The following services are being impacted due to this issue: Phone notifications for overdue and holds notices calling out. Patrons dialing in to check their accounts and renew materials. We have alerted Innovative and are… Read More

UPDATE: Multiple Volume Holds | Vega Discover Fix

Multiple Holds Issue for Sierra Libraries with Volume Records Fix Sierra libraries that use Volume Records were experiencing an issue placing multiple holds on different volumes attached to the same edition. When trying to place a second volume hold, the user would receive the following error, "Your request for this material was unsuccessful… Read More

PrairieCat Closed - Memorial Day

PrairieCat will be closed on Monday, May 27th for the Memorial Day holiday. There will be on-call support on that day. Support issues will be addressed on the next business day.

Register for Back to School Session

Attention school library workers. PrairieCat is hosting a virtual Back to School session for school libraries. We'll provide updates on PrairieCat systems and services and also have guest speakers focusing on RAILS services for school libraries. Tuesday, September 10, 2024 1:00 to 3:30 pm via Zoom See registration details and agenda here.