SierraNews
Some members are unable to log into the support site and getting a “too many requests” error message and/or being redirected to a blank "Challenge" page. Clearing the cache of your browser may help, but it seems to only work in some cases. This issue occurred last week.
PrairieCat has contacted the vendor about this issue. We are sorry for…
11/13/25: The issues have been resolved
11/11/25: Some members are unable to log into the support site and getting a “too many requests” error message and/or being redirected to a blank "Challenge" page. Clearing the cache of your browser may help, but it seems to only work in some cases.
A ticket has been opened with the…
11/3 6:55pm - Innovative believes that they have found the root cause of the problem and corrected it. PrairieCat staff ran through several circ functions and it does appear to be working. Please go ahead and resume using Sierra.
If you have any issues, please put in a help desk ticket.
11/3 5:28pm - Innovative has brought in several additional…
The PrairieCat Annual Report FY25 is now available on the About page. This resource highlights the progress PrairieCat has made in the four strategic directions: Engagement, Training, Governance, User Experience.
PrairieCat Annual Report FY25, web view
The deadline to complete the census is December 31st, 2025.
RAILS announced on October 29, 2025 that their School Library Census for 2025-2026 has begun. This census will collect data from school libraries, both public and private, to allow RAILS to better support school libraries. Visit the School Library Census site from RAILS for links to…
10/29 4:00pm Login usability has been restored for the majority of the libraries. If issues still persist starting tomorrow 10/30, please submit a help desk ticket.
10/29 3:15pm Likely due to the global outages affecting many websites and mobile apps today, the PrairieCat Libraries Mobile app is currently experiencing issues with logging in.…
RAILS recently shared news about the necessary transition of the eRead Illinois collection to the Palace Project. Due to the sudden closure of Baker & Taylor, the company that develops and manages the Boundless platform, RAILS needs to immediately relocate the eRead Illinois program. Please review the announcement on the…
This is a reminder that the Capira app, the previous PrairieCat mobile app, will be sunsetting this Monday, October 27. Service will be disconnected, and the app will become basically unusable for searching, checking out, placing holds, etc.
There is a notification that appears upon opening the Capira app alerting users to this change with a link…
Updates on the Baker & Taylor closure can be found on the RAILS website. Please visit the article on the RAILS news page for the most current information.
Update: Innovative has located the issue and Sierra is once again responding as usual.
Informational
Some users have reported issues with connecting to Sierra and slowness. Innovative has been notified.