SierraNews
The PrairieCat phone notification service has been having issues both last week and again this week. There were a larger than normal number of failed calls on 2/3, 2/4 and 2/5, but the failures were reported back to Sierra and failed hold call notices were sent out to member libraries. Innovative has been investigating the issue and has turned it…
2026 IPLAR Updates and Reporting Guidance | In Person Training
Join Laura Keyes, Library Program Specialist at the Illinois State Library, for an update on recent changes to Illinois Public Library Annual Report (IPLAR). She'll highlight what's new and answer your questions to help making reporting easier and clearer.
This event is on…
2/6/26 - Innovative has restored the My Bookshelf bar for Vega Discover account maintenance early this morning. There are currently no known issues in relation to the swap back to this interface. The plan is for the My Account Portal to be enabled during an update in early March once the fixes are made. We will be sure to provide updates should…
2/4 12:36pm - Update: Mobile app Login Issues Resolved
The errors while logging into the PrairieCat Libraries Mobile app have been resolved.
2/4: 12:00pm - Users are unable to log into the PrairieCat Libraries Mobile app.
While attempting to log into the app, a variety of errors have appeared.
"Sorry, there is a…
The mobile app should be working as expected as of 2/3 5:00 pm. Please submit a ticket if you experience issues.
2/3 - It seems the PrairieCat Mobile App is experiencing issues.
The app not loading
Users being logged out then unable to login when the try to login
Error message -"Sorry, there was a problem communicating with the…
We have received reports of issues with Vega Discover Account Portal:
Innovative has uncovered an issue with the default catalog preference setting and are targeting a hotfix release to be deployed on Thursday, February 12th. In the meantime, this setting has been hidden to ensure a quality experience for patrons.
The appearance of the legacy…
2/3 - Vega Discover should be working as expected now. Please submit a help desk ticket if you experience any issues logging in, slowness, etc. A service used for patron login/patron account activity was unresponsive, and Innovative restarted the service and the issue now appears to be resolved.
2/2 - Users are reporting issues logging in to Vega…
Starting February 3, 2026, the My Bookshelf bar in Vega Discover will be upgraded to the My Account Portal. This change will happen automatically and will not require additional opting-in.If someone asks why this change was made:The My Account Portal brings all account features into a single interface. Patrons can manage checkouts, holds, reading…
Innovative will be upgrading the Sierra Training/Test server on the evening of Tuesday, February 17 starting at 9pm. This is expected to take 2-3 hours during which time the server will be unavailable. This should not affect your normal Sierra Production server installations.
Update: 1/23/26 - A full MARC extraction has been completed, which has resynched all bib and item record from Sierra to Vega and corrected the incorrect availability statuses.
There have been reports of materials showing the incorrect availability status on Vega Discover. A ticket has been submitted with Innovative. Items have the…