SierraNews
We have received reports of issues with Vega Discover Account Portal:
Innovative has uncovered an issue with the default catalog preference setting and are targeting a hotfix release to be deployed on Thursday, February 12th. In the meantime, this setting has been hidden to ensure a quality experience for patrons.
The appearance of the legacy…
2/3 - Vega Discover should be working as expected now. Please submit a help desk ticket if you experience any issues logging in, slowness, etc. A service used for patron login/patron account activity was unresponsive, and Innovative restarted the service and the issue now appears to be resolved.
2/2 - Users are reporting issues logging in to Vega…
Starting February 3, 2026, the My Bookshelf bar in Vega Discover will be upgraded to the My Account Portal. This change will happen automatically and will not require additional opting-in.If someone asks why this change was made:The My Account Portal brings all account features into a single interface. Patrons can manage checkouts, holds, reading…
Innovative will be upgrading the Sierra Training/Test server on the evening of Tuesday, February 17 starting at 9pm. This is expected to take 2-3 hours during which time the server will be unavailable. This should not affect your normal Sierra Production server installations.
Update: 1/23/26 - A full MARC extraction has been completed, which has resynched all bib and item record from Sierra to Vega and corrected the incorrect availability statuses.
There have been reports of materials showing the incorrect availability status on Vega Discover. A ticket has been submitted with Innovative. Items have the…
1/16 This issue has been resolved.
1/15 PrairieCat is experiencing TalentLMS (PrairieCat's training platform) access issues. We have notified the vendor and we are working on the issue.
We apologize for the disruption.
Update: 1/8 8:00am The issue has been resolved. Searching has returned to normal. Thank you for your patience as Innovative corrected the issue.
Update: 1/6 5:30pm A hotfix is scheduled on 1/8 to resolve the issue for the PrairieCat Libraries Mobile app (and the other Vega Mobile customers) using Vega Search, who are experiencing issues with…
Starting February 3, 2026, the My Bookshelf bar in Vega Discover will be upgraded to the My Account Portal. This change will happen automatically and will not require additional opting-in on our end. In anticipation of this change, Innovative and PrairieCat have put together materials for libraries to share with staff and patrons.
If someone…
In observation of the Christmas and New Year's holidays, PrairieCat will be closed on the following days. There will be no PrairieCat support coverage:
Christmas Eve | Wednesday, December 24, 2025
Christmas Day | Thursday, December 25, 2025
New Year's Eve | Wednesday, December 31, 2025
New Year's Day | Thursday, January 1, 2026
We wish you…
In observation of the Thanksgiving Holiday, PrairieCat will be closed:
Thanksgiving Day – Thursday, November 27 (RAILS closed – no delivery)
Day After Thanksgiving – Friday, November 28
There will be no PrairieCat support coverage Thursday & Friday.
Standard PrairieCat off shift coverage will resume on Saturday & Sunday (November 29th…