ALERT: "Splash Pages" will be removed as of 2/1/2024

ACTION: Remove any links you may be using to On Feb. 1, 2024, we will be taking down the existing “splash pages” that we have previously used to provide libraries with a more attractive interface to Encore.  As we move to Vega and off Encore as our primary public catalog, we need to sunset the server that houses these… Read More

Holiday Closures

PrairieCat will be closed on the following upcoming dates. No support will be available on these dates. If you encounter an issue please create a ticket and your issue will get addressed during the next working days. Sunday, December 24th Monday, December 25th Tuesday, December 26th Sunday, December 31st Monday, January 1st Tuesday, January 2nd… Read More

ALERT: Update on Patron Bookmarks/Lists

Update 12/11/2023 Innovative is still having issues trying to ingest all of our patron bookmarks, but they are actively working on this issue.  Innovative was working on moving our patron bookmark lists from Encore to Vega yesterday (Dec. 4). The process ran all day, but according to Innovative the process did not end as expected. They are… Read More

Thanksgiving Holiday

In observation of the Thanksgiving Holiday, PrairieCat will be closed: Thanksgiving Day – Thur Nov 23 (RAILS closed – No Delivery) Day After Thanksgiving – Fri Nov 24 No PrairieCat support coverage Thur & Fri Standard PrairieCat off shift coverage Sat & Sun (Nov. 25 & 26) Normal PrairieCat support on Mon. Nov. 27 We wish you all a… Read More

ALERT: Moving patron lists from Encore to Vega - Dec 4

PrairieCat is officially “cutting over” to Vega for our public libraries on Nov. 30.  The following Monday, Dec. 4, Innovative will migrate all the existing patron lists out of Encore to Vega.  If a patron has built saved bookmark lists, those will now be found in their My Bookshelf area of Vega. Unfortunately, this means that all the… Read More

Update: Sierra Upgrade Complete

Sierra was successfully upgraded to version 6.0.0_7.  Your Sierra Client will take longer than normal to open this morning, as it will need to download new files to connect to the updated service. This may take several minutes to complete. If you experience any irregularities, please do not hesitate to contact us or submit a ticket. 

Alert: Vega Go Live Announcement

As you know, we have been working with Innovative for several months to bring our new online catalog, Vega Discover, to a point where we feel it can launch to the public.  We would like to announce that November 30, 2023 will be the official cut over date for public libraries in PrairieCat.  At this point, we would like to have our… Read More

Sierra Software Update - Oct 24

During the late hours of October 24, Innovative will be upgrading the Sierra Production environment to Sierra 6.0. This is the latest Sierra release. As before, this will occur after hours and will be completed prior to the start of the business day on October 25. The Sierra client will take longer than normal to start on October 25 as it… Read More

PrairieCat Closed - Labor Day

We will be closed on Monday Sept. 4th in Observance of Labor Day. No phone or one line support will be available on that day as PrIrieCat will be closed. RAILS delivery will also be closed that day so no delivery will occur that day either.

Update on Paging List Spacing Issues

PrairieCat staff have been working on the issue of paging list spacing being “off” for quite some time. The outcome of our investigation, however, is not what we would have desired. To summarize this issue: Sierra creates the notices and sends them to PrairieCat webmail accounts (your email accounts that you check for paging lists). We know that… Read More