PrairieCat News

UPDATE: Hold Available Notice - Modified

Submitted by Elizabeth Smith on June 16, 2020 - 2:04pm

Action: Informational

Due to the varied services (curbside, walk-in, parking-lot pickup) our members are providing for their patrons, the text on the Hold Available Notice has been modified to the following. This is a system wide change that is not customizable per member.

New Text:
The following item you requested is available for
pickup at your library. Please contact your
library to receive pickup instructions. Thank you.

UPDATE: Paging Lists and Notices did not Compile

Submitted by Elizabeth Smith on June 16, 2020 - 8:28am

Action: Continue using Local Holds List and Notifying Patrons of Holds Pickup

Innovative turned on notices, but they did not compile. PrairieCat staff notified Innovative that the process failed, and they are investigating it further. PrairieCat will notify members when the system wide paging lists and notices are fully functioning. 

ALERT: Notices and Paging Lists Resume 6/16

Submitted by Elizabeth Smith on June 15, 2020 - 11:41am

Action: Action Required  

PrairieCat is resuming the system wide paging lists and notices on Tuesday, June 16. This is in preparation for the return of RAILS delivery and ILL.

Please contact the PrairieCat help desk HelpMeNow@prairiecat.info with any issues.

PAGING LISTS

UPDATE: Problem with Holds Resolved

Submitted by Elizabeth Smith on June 11, 2020 - 8:16am

The issue with item level holds placed via Encore has been resolved! Libraries can continue to use your local holds list to process holds.

UPDATE: Problem with holds

Submitted by Elizabeth Smith on June 10, 2020 - 9:59am

Action: Action Required

Known Issue: We are still experiencing the issue where patron-placed holds in Encore are being created as item level holds on other libraries’ items. This means these holds will not appear on your local holds lists and you will not know your patrons have these holds unless they call to inquire. These holds are a mix: some are for titles your library does not own, some are for items you do own but those items are not available, and a few are for items you do own that are available.

ALERT: Problem with Holds

Submitted by Elizabeth Smith on June 9, 2020 - 1:54pm

Current Issue: PrairieCat has identified a problem where holds placed by patrons in Encore are being placed as item level holds on other libraries’ copies—even if you have an available copy at your library. Because of this, these holds will not appear on your holds list.

NEWS: RAILS Delivery Updates

Submitted by Elizabeth Smith on June 5, 2020 - 2:15pm

Action Required to Request Delivery Service

RAILS Delivery Updates
RAILS announced their plan for the resumption of delivery service, with full delivery service for libraries that opt in resuming 6/29.  Please note:

NEWS: Administrative Council Meeting Moved Online

Submitted by Elizabeth Smith on June 4, 2020 - 2:16pm

Due to the COVID-19 pandemic, the PrairieCat Administrative Council has moved the June 5, 2020 meeting to the online meeting platform Zoom. Attendees can pre-register here: https://www.librarylearning.info/events/?eventID=29087 

Meeting agenda is posted here: https://support.prairiecat.info/sites/default/files/meeting/20_06_05/64748/agenda2020-06-05.pdf

NEWS: Update your L2 Account

Submitted by Elizabeth Smith on June 3, 2020 - 1:35pm

Action: Action Required

Please read this message from RAILS about the new L2 site, and share with your library staff and trustees:

The launch of the new Library Directory & Learning Calendar (L2) is tentatively planned for mid-August, and we need you to act now. 

NEWS: RAILS Delivery Plan Announced

Submitted by Elizabeth Smith on June 3, 2020 - 1:26pm

RAILS has just announced their plan for the resumption of delivery service, with full delivery service resuming 6/29 to libraries that opt in.  Please read the plan in full as libraries need to contact the delivery help desk railsdelivery@railslibraries.info to opt in. The plan can be found on their COVID-19 page here: https://www.railslibraries.info/sites/default/files/RAILS%20Delivery%20Plans%20June%202020_0.pdf.

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