Submitted by Elizabeth Smith on July 15, 2021 - 9:05am
ACTION: Informational
This is just a reminder that if your library is experiencing technical issues (such as the current slowdown/lag problems) to please be sure to open a helpdesk ticket with PrairieCat.
When opening a ticket, please include as much information about the issue as possible. As an example from the current issue, “it’s taking 30 seconds to switch screens, it’s been happening between noon and three every day, it’s been happening for a couple of weeks.” All of these can help Innovative and PrairieCat narrow down what we need to be looking at in the system.