Sierra1/16 This issue has been resolved.
1/15 PrairieCat is experiencing TalentLMS (PrairieCat's training platform) access issues. We have notified the vendor and we are working on the issue.
We apologize for the disruption.
News
Update: 1/8 8:00am The issue has been resolved. Searching has returned to normal. Thank you for your patience as Innovative corrected the issue.
Update: 1/6 5:30pm A hotfix is scheduled on 1/8 to resolve the issue for the PrairieCat Libraries Mobile app (and the other Vega Mobile customers) using Vega Search, who are experiencing issues with…
Starting February 3, 2026, the My Bookshelf bar in Vega Discover will be upgraded to the My Account Portal. This change will happen automatically and will not require additional opting-in on our end. In anticipation of this change, Innovative and PrairieCat have put together materials for libraries to share with staff and patrons.
If someone…
In observation of the Christmas and New Year's holidays, PrairieCat will be closed on the following days. There will be no PrairieCat support coverage:
Christmas Eve | Wednesday, December 24, 2025
Christmas Day | Thursday, December 25, 2025
New Year's Eve | Wednesday, December 31, 2025
New Year's Day | Thursday, January 1, 2026
We wish you…
In observation of the Thanksgiving Holiday, PrairieCat will be closed:
Thanksgiving Day – Thursday, November 27 (RAILS closed – no delivery)
Day After Thanksgiving – Friday, November 28
There will be no PrairieCat support coverage Thursday & Friday.
Standard PrairieCat off shift coverage will resume on Saturday & Sunday (November 29th…
Due to a miscommunication, Sierra was upgraded to version 6.4 this morning 11/19 and that upgrade interfered with the running of the notices. Afternoon paging lists have run and have been distributed to your PrairieCat ILL email accounts.
Overdue notices will not be run, they will catch up with tomorrow morning’s regularly scheduled runs.
We are…
Notices did not run this morning, so paging lists and overdue/bill notices have not generated and distributed.
We are working with Innovative to resolve this and we’ll keep you informed.
11/19 10:40 AM: Innovative has reported the Sierra issues are resolved. If you have continued issues, please let us know via helpdesk ticket. If you do have issues logging in, you might try clearing the .jar cache first. The instructions are found here: https://support.prairiecat.info/documentation/documentation-support-2
11/19 10:20 AM:…
11/18: The website provider has resolved the issue. If you still experience an issue logging in to the support.prairiecat.info site, please submit a help desk ticket with the details of the issue.
11/17: Some members are unable to log into the support site and getting a “too many requests” error message and/or being redirected to a blank "…
11/13/25: The issues have been resolved
11/11/25: Some members are unable to log into the support site and getting a “too many requests” error message and/or being redirected to a blank "Challenge" page. Clearing the cache of your browser may help, but it seems to only work in some cases.
A ticket has been opened with the…