This month’s tip explains how Frozen Holds work in Encore / Sierra. The Frozen Holds document includes how patrons can freeze a hold in their account, and tips for staff on when holds can’t be frozen, reminders to share with patrons to manage their holds better, and how to remedy a hold that has been frozen too long.
Two PrairieCat libraries are closing for building/remodeling projects in upcoming weeks. PrairieCat staff are making adjustments to Sierra to suspend their paging lists (lending) while they are closed, and delivery to the libraries will be adjusted. Patrons may be changing pickup locations to neighboring libraries during these closures. Thank you for your patience and assistance to patrons during these closures.
RAILS offices will be closed on Friday, July 29, for a staff in-service meeting. Talking book services will not be provided. RAILS delivery service will not operate. ILDS (Illinois Library Delivery Service) to CARLI (Consortium of Academic and Research Libraries in Illinois) locations will operate.
PrairieCat staff will be available by phone for emergencies; non-emergency issues should be reported via the Help Desk (preferred) or by email or phone, and staff will respond when they are back in the office on Monday.