Update: Vega Discover My Account Portal Issues

Submitted by Elizabeth Smith on

We have received reports of issues with Vega Discover Account Portal:

  • Innovative has uncovered an issue with the default catalog preference setting and are targeting a hotfix release to be deployed on Thursday, February 12th. In the meantime, this setting has been hidden to ensure a quality experience for patrons.
  • The appearance of the legacy MyBookshelf bar for patrons.
  • Reading History shows only 100 entries
  • When patrons use Account Portal, some users are met with Blank Pages on checkouts or holds screen, throughout the account portal
  • "Checkouts & Requests" count includes reading history
  • Holds that are available for pickup do not display a "pickup by" date
  • Vega Guides (tour) still referring to My Bookshelf
  • In My Account, Address only displaying line 1 then a comma
  • The "Save" button in the account editing screen does not work. 
  • Unable to Freeze Holds when first in line. Unable to Unfreeze Hold.
  • Suppressed Pickup Locations Showing in Manage Holds Page in Account Portal

PrairieCat will keep the announcement banner up on Vega Discover sites during this transition time. Thank you for your patience during this transition.

2/4 - Users should be able to log in to Vega Discover and access the Account Portal. If you experience any issues, try clearing the cache on your browser. 

2/3 - We have received reports of issues with Vega Discover Account Portal. You can try to clear the browser cache to see if it resolves the issue. 

  • Users unable to log in
  • Users able to log in but unable to view complete account information including checkouts/holds

If you experience a distinct issue from this, please report it to the help desk and include patron barcode if possible and other relevant details. 

Thank you for your patience. Innovative had been notified of the issues and is working on it.