Sierra

9/25/24: Sierra is once again running slowly through SierraWeb and Sierra Desktop. Innovative has been contacted to look into this issue. Thank you for your continued patience. 

9/24/24: UPDATE: Innovative has not found the issue causing the recent slowdowns, however the load on the database server has subsided and Sierra should be back to normal. They are continuing to investigate what is causing the issue. 

This issue seems to be resolved. Please open a help desk if you experience any issues with Sierra. 

8/20/2024 There have been multiple reports from libraries of Sierra running slowly. We have submitted a help ticket with the vendor and will update with further information. 

PrairieCat staff is continuing to work with Innovative to solve the issue of the late afternoo