SierraTuesday, May 5, 2026 | 10:00 am - 2:30 pm | DeKalb Public Library
PrairieCat Resource Sharing Summit: Patron Behavior Policy and Best Practices
The summit will be facilitated by Amanda Standerfer, Fast Forward Libraries Consultant. Guest speakers include
- Attorney Anne M. Skrodzki, Partner at Klein, Thorpe & Jenkins
- Jessica Walker, QMHP, Staff Educator at Rosecrance Behavioral Health
Join your colleagues from PrairieCat to learn more about building a patron behavior policy that supports your library and your patrons. Difficult patron interactions can sometimes impact customer service, but having a solid policy and staff training will provide a strong foundation to responding appropriately in these situations. Hear from Attorney Anne M. Skrodzki, Partner at Klein, Thorpe & Jenkins, about the legal considerations when crafting your library’s patron behavior policy. Next, a panel of librarians will share their patron behavior policies and their experiences with implementing their policies. A training session from Rosecrance Behavioral Health will close out the day.
More details and the agenda are available on L2. Register in L2.
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