Sierra UPDATE: 7/24/2024
Capira has given us the update that the mobile app is now up and running. If a patron is still having trouble loading or using the app they are recommended to delete the app, restart their phone, and to reinstall the application. Should a patron have an ongoing issue after completing these steps, please submit a ticket with the following information:
Patron's barcode and PIN
Device Information - Make and Model and OS
Steps they tried to resolve the problem.
ALERT: 7/23/2024
PrairieCat libraries have reported issues with the PrairieCat mobile app. This is affecting both Android and iOS users. The following services are being impacted:
Android and iOS users are unable to log into app.
iOS users have reported the app crashing, even after our previous suggestion of deleting and reinstalling the application.
OCLC/Capira is aware of the issues and are investigating the cause of the outages. These issues are affecting other customers as well. They currently do not have a timeline on when users can expect a fix but PrairieCat will share more information as it becomes available.
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