FAQ

Added by Elizabeth Smith (09/22/2022 - 15:29)
Last updated by Carolyn Coulter (11/28/2022 - 12:19)
Documentation Source: 
Internal

Please review the Innovative documentation site and the FAQ below. If you still have a question or are experiencing an issue, please submit a help desk to PrairieCat and select the Vega Discover queue. Please note, Innovative is doing two-week releases of fixes and enhancements. You can follow along on the product roadmap here and submit ideas. 

Updated: 10/25/2022

Reading History and Patron Lists

  • Will Reading History transfer from Encore to Vega Discover? Yes, reading history will transfer. However, users will have to take action for the reading history to transfer. Once we Go Live with Vega Discover, users will need to opt in to reading history in their Profile in the new catalog.
  • How do users opt in to Reading History? Select Reading History from the My Bookshelf menu bar at the bottom. Select Opt in to Reading History. Alternatively, users can also select Keep Reading History from My Profile.
  • Would there be the possibility of having Vega automatically check the “Keep Reading History” on those accounts that have already checked that box in Encore?  No, the user must opt in again.
  • Will there be a deadline for users to opt in to Reading History in Vega Discover? If Encore and Vega are up concurrently, will there still be a gap in Reading History if they don’t opt in until later? Users can opt in and have reading history transfer from Encore until we finally remove Encore. Members will receive advance notice once a timeline for removing Encore is decided. 
  • Will patrons be able to delete items from the Reading History? Not currently, however this has been submitted as an enhancement and is on Innovative's list for later development.
  • Will patron's lists transfer from Encore to Vega? Yes, this is currently being developed and should be released soon. Update: As of 11/18, this is actively in testing at Innovative with some libraries.  It will be available very soon.
  • How many bookmark lists can staff and patrons save? The limit is 200.
  • How many searches can staff and patrons save? The limit is 200.

Holds

  • Can I place holds on multiple copies (i.e. book club holds) in Vega Discover? No, library staff will still need to use Sierra to place holds on multiple copies of the same title.  
  • Is there a “not needed before” option to space out holds? The current options are to use the “I don’t need this item after…” or to “freeze” holds in My Bookshelf.  
  • Will the system know to look if there is a copy available at the patron's home library? Perhaps in an older record? This and other holds logic improvements are listed as "next" in the product roadmap, so this is being worked on.  Pulling items for holds based on holds to copies logic is also part of these improvements.
  • When you place a hold on a specific volume of a title, the volume number is out of order. Can this be fixed? We have raised this issue with Innovative as an enhancement/correction.

Searching

  • Can I search by ISBN? Yes, users can also find the ISBN for a title by selecting “Edition Information” then the information icon under "Details."
  • Can I search by call number? Not currently, however this is in development and estimated to be in place between Thanksgiving and the end of the year.
  • Can I do an advanced search? Boolean searches can be done in the seach bar.  Full instructions are available here: https://documentation.iii.com/vega/patron/patron/Procs/Search_Library_Resources.htm
  • Can I search for materials with diacritics in the records using a plain text search?  Yes, for the Romance languages. Others like Chinese are in development.
  • Will an "advanced search" link like in Encore be added? This is under development, but a release date is not specified yet. 
  • Is it possible on the homepage that the cursor will go immediately to the “search” bar, instead of the patron having to click in the search bar? We have submitted this as a suggested enhancement.
  • When you click on a title from the Syndetics content (such as a series book cover, etc), the link will take you outside the specific library's Vega site and bring the item up in the generic "PrairieCat" Vega site. This will confuse patrons. Can this be fixed? Yes, Innovative is currently working with Syndetics to fix this issue.
  • Is it possible for the call number to be visible without clicking farther into the record? Smart(er) Call Number Display is listed as "next" in the product roadmap, so this is being worked on.
  • How many saved searches can staff and patrons have? The limit is 200.
  • Does it currently list the most recent edition first? Yes, the most recent edition is listed first.
  • How can I find the volume? Select the location to see the volumes listed. Select "place hold" and Vega will ask what volume you would like to request. 

Searching / Locations

  • Is it possible to set it up so that the patron's home library shows up first when searching? When users log in, the results for their home library are displayed first. Collection sites search the entire database, prioritizing library holdings. 
  • What are the kiosk sites? The kiosk sites limit to the home library and are intended for in library use at catalog stations. The kiosk sites force a 5 minute timeout on a session (this is configurable). Find your library’s kiosk url in the Member Directory on the PrairieCat website. The kiosk url has a “k” after the library name.
  • The Library Info pop out (the building icon at the top), I notice now that you have to scroll to find our library even with our individual url, will this be something that changes when it’s live? Currently, it does not “home” to the library you are logged into-this is an enhancement request that is in the works.
  • In the Locations facet, is it possible to provide a way to see all locations without searching?  For instance, a slider bar that will allow you to access all the locations lower on the list, without having to enter the name of the library and search for it? PrairieCat has submitted this as a suggested enhancement. We have also suggested that this whole process (search for libraries on the list, hit “return”, choose the location, hit “submit” and then again hit “apply”) be simplified. UPDATE: locations and all other facet elements that are too numerous to display in the search box will have a scroll bar to allow scrolling through all the options.  This is currently being developed and will be released shortly.
  • Can the Locations facet be organized alphabetically by library name? Is there a way to view All Locations? Scrolling and alphabetizing locations has been added as an enhancement request. 
  • How do we limit to available (especially available in our library)? Enter your search to see what PrairieCat owns. Then limit to location. (This would work the same way as Encore in which only locations that own items corresponding to the search results would display.) Thus search globally and refine to local. Or they start with the kiosk or collection url and then it depends on the limit to or prefer to setting. 

My Account / Profile

  • Do changes made in the Vega Discover Profile reflect in Sierra? Yes. Please note, patrons will not be able to change their address.
  • Are library staff notified if patrons make changes in their Vega profile (i.e. change email address)? No
  • Are changes made by the patron in Vega pending and need to be approved by library staff? No
  • Currently in your profile in Encore you can opt in for text messages -- I don't see that option in Vega Discover. Will it be added or will it be a different place? This functionality is currently in development and is highly prioritized.

Ematerials

  • Are ebooks/ematerials integrated into Vega? Not currently.  We are awaiting the release of consortia level integration at this time.  Innovative estimates that ematerial integration for Overdrive, Axis360, and other vendors will be ready around or shortly after Thanksgiving.
  • What ematerial / digital resources will be integrated in Vega Discover? Currently, Overdrive and Hoopla are integrated. Innovative is working on Axis360 and others.
  • When users check out ematerials from Vega Discover, does it reflect in the Overdrive app Libby? Yes, it takes about 1 to 2 minutes to sync.
  • Will ematerials be recorded in my Reading History in Vega Discover? No, not at this time. However, the ematerials are visible under the checkouts and holds tabs in My Bookshelf.

Accessiblity 

  • For our visually impaired patrons, how does Vega Discover work with text readers and pop ups? Vega Discover passed the Voluntary Product Accessibility Template this year and they are planning to do this next year. It is a process by which a product is reviewed by a third-party for meeting accessibility standards.
  • For our visually impaired patrons, is there an option you can toggle for greater visibility? Or a dark mode? This has been submitted as an enhancement. 

Mobile App

  • Will Vega Discover work on the PrairieCat mobile app Capira? Yes, we understand it will work with the mobile app (Capira). From an app user’s perspective, it should look/function nearly identically. The main exception is that unlike Vega Discover, the app won’t be able to do rollups. If a title has 3 types (Book, Audiobook, DVD for example) it would display them as 3 distinct search results in the app like Encore currently does.
  • Will Vega Discover work with third-party mobile apps? PrairieCat libraries that are using third-party mobile apps will have to ask their vendors about this.

eCommerce

  • Where is eCommerce/online fine and fee payment? It will be in the fines and fees area of "My Bookshelf".  We have not configured this yet, as we don't want to cause confusion with PayPal before we go "live" to patrons.

Sierra / Cataloging

  • In Sierra cataloging, there is a link out to Encore.  Will this link to Vega eventually?  Yes.  Innovative can change this for us when we are ready to officially "go live".
  • If I fixed a cataloging error, how soon will I see it in Vega Discover? Vega updates overnight so new records added that day won’t appear until the next day.

Bibframe

  • What is Bibframe? Vega uses the BIBFRAME standard for all data mappings and display. As a Vega Discover library, your collections will be imported as MARC and converted to BIBFRAME. Learn more from the Innovative Admin Documentation here. Learn more about Bibframe here from the LOC: https://www.loc.gov/bibframe/

Other

  • Is there an official "go live" date for the public? No, not at this time. PrairieCat will announce a Go Live date when the product is functioning as expected for the consortium including ematerial integration.
  • Will we keep the existing "splash pages" for each member after Vega is implemented? We will keep these for a while, but they will be removed once Vega has the capacity to replace them. Vega will allow us to embed showcases on the homepage of the collection and kiosk sites, so those will eventually replace the splash pages that PrairieCat now maintains separately.
  • Will we be able to edit the header and footer of the page?  Yes, this is currently in development.
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