NEWS: Hold Available Notice – Workflow Update

Action: Informational

PrairieCat has received some help desk tickets reporting that patrons are not receiving calls about holds being available. These have been due to a workflow where the library is trapping an item for hold and then quickly checking it out to their patron. The Hold Available Notices and the accompanying list of patrons that the system will call are generated at @1am and @2pm.

The hold needs to be ‘available’ during this period for a notice/call to be generated so libraries may choose to not immediately check the item out to the patron. Otherwise, libraries will need to contact the patron directly to let them know that a hold is available.

We apologize for any disruption this may cause to your new workflow.